Refund policy

SAINT MILLANO — Return & Refund Policy

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At SAINT MILLANO, we want you to love what you wear. If something isn't right, we make returns simple and straightforward.

1. Return Window

You have 14 days from the date of delivery to return your item(s) for a refund or exchange.

  • Items must be returned in their original, unworn, unwashed condition
  • All original tags and packaging must be intact
  • Items marked Final Sale are not eligible for return or exchange

2. How to Start a Return

  1. Email us at returns@saintmillano.store with your order number and the item(s) you'd like to return
  2. We'll send you a return authorization and shipping instructions
  3. Pack the item securely with all original tags attached
  4. Ship the item back to the address provided in your return confirmation

(Note: You will need your own courier/shipping account or a printed label if you're offering prepaid returns — see Section 5.)

3. Refunds

  • Once we receive and inspect your return, we'll notify you via email
  • Approved refunds are issued to your original payment method within 5–10 business days
  • Original shipping charges are non-refundable, unless the return is due to our error (wrong/defective item)
  • Refund timing to appear on your statement may vary by bank or card provider

4. Exchanges

  • We currently offer size and color exchanges, subject to availability
  • To exchange, follow the same process as a return and note your preferred replacement in your email
  • If the item you want is unavailable, we'll issue a refund instead

5. Return Shipping Costs

  • Free returns (optional — enable once margins allow): SAINT MILLANO covers return shipping on all domestic and international orders 

 

6. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or wrong item, contact us within 7 days of delivery at support@saintmillano.store with photos of the item and packaging. We'll offer a full refund or free replacement — no return shipping cost to you.

7. Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned:

  • Undergarment and accessories worn against the skin
  • Items marked Final Sale or purchased with a promotional discount code (unless stated otherwise)
  • Gift cards

8. International Orders

International customers are responsible for return shipping costs and any customs duties already paid, which are non-refundable. Please allow additional time for international returns to be processed.

9. Contact Us

Questions about your return? Reach out anytime: Email: support@saintmillano.store Website: saintmillano.store

This policy is a general template and should be reviewed to ensure compliance with consumer protection laws in the regions where you sell (e.g., FTC guidelines in the US, Consumer Rights Act in the UK, EU Consumer Rights Directive). Consider having it reviewed by a legal professional before publishing.